BLOG HIGHLIGHT: Customer Service From The Second You Get The Call

A very important thing to remember is that the customer is going to tell somebody about their experience with you. Very likely these days they are going to turn to social media in a post because this is one of those postable moments in their lives. The frustration of car trouble often leaves customers in the need to call upon friends or family to either refer them to the right people or to vent about the people that they've already dealt with. From the Trooper to the person they wrecked with, they have an opinion about everything that has happened to them! Make sure you're a positive part of that experience.