There are a few things every driver needs to know about the call in which they are about to go to. Having the right information can save time and prevent errors or delays. Good communication with not only the driver and the dispatcher but also the customer can save money and increase customer satisfaction.
A brief list of information that should be acquired include but are not limited to:
- Is the call for a particular account and are specific rates needed
- Customer's Name
- Customer's Phone Number
- Address of Breakdown
- Vehicle Description
- Vehicle Malfunction or Reason for the service
- Are they with the vehicle
- Are the keys with the vehicle
- Who pays for the service
- Verifying the drop location
- Do people at the drop location need to be notified that the vehicle is being towed there
- IF no one is going to be at the drop location, where exactly do they want the vehicle placed
- What to do with the keys
