Lesson 10 Tow Destination

Where to park the car
Where to leave the keys
Car Dealership Service Departments
Shops and Garages

Lesson 9 Leaving The Scene


Before you go, did you get all the trash
Did you floor dry any oil or fluid leakage
Did you confirm the drop destination
Map the smoothest or most convenient path
During traffic hours utilize apps like Google Maps to discover traffic conditions and alternate routes
Does the destination know the vehicle is coming
Is someone going to be at the drop location
Where does the customer want the keys to go
Can you access the lot at the destination after hours

Lesson 8 Loading the vehicle


Where to hook
-Conventional
-Wheel lift
Observe any and all hazards
Do not distract yourself from traffic 
Could the use of cones or traffic beacons improve safety conditions


Lesson 7 Arriving At The Scene


Look at the inclines of the driveways, parking lots or streets as they may apply. 
Blocking an accident scene during clean up
Positioning truck
Customer position 
Law enforcement permission to proceed at crash scenes

Lesson 6 Utilizing Information


What kind of equipment do you need
Which direction of travel should you arrive 
Do you have enough fuel on board for long distance tows

Lesson 5 Making Contact With The Customer

Always be polite, even if they're not
Let them explain where they think they are
Let them explain what they think is wrong with the car

Lesson 4 Receiving Call Information

Address of Breakdown
Vehicle Description
What's wrong with the vehicle?
Are they with the vehicle
Are the keys with the vehicle
Can the keys be left with the car so the customer can leave the side of the roadway

Lesson 10 Tow Destination

Where to park the car Where to leave the keys Car Dealership Service Departments Shops and Garages