Lesson 3 Being Dispatched

In this chaotic world of information technology, it is important to learn how to navigate through the available data and use it to suit you the best. You will figure out what information is most important for you!

Sometimes, something as simple as knowing in advance what side of the street the vehicle is on can help with you arriving with your wrecker faced on the right side of the street to give you easy access to the tool boxes that contain your jack and tire iron so that you can easily preform a tire change with minimal effort! You'll thank yourself later for not having to drag that 2 1/2 ton jack all the way around the other side of your wrecker, especially after  long hot day of towing!

Side Note:
Did you know that in Oklahoma City for example, that the odd numbers are always on the north side of the east and west streets and the odd numbers are always on the west side of the north and south sides of the street? All cities are designed this way, though the placement of east, west and north, south are different in some cities suck as Norman, Ok.

BLOG HIGHLIGHT: Customer Service From The Second You Get The Call

A very important thing to remember is that the customer is going to tell somebody about their experience with you. Very likely these days they are going to turn to social media in a post because this is one of those postable moments in their lives. The frustration of car trouble often leaves customers in the need to call upon friends or family to either refer them to the right people or to vent about the people that they've already dealt with. From the Trooper to the person they wrecked with, they have an opinion about everything that has happened to them! Make sure you're a positive part of that experience.

Lesson 2 What Should Be Aboard Each Wrecker

With different wreckers comes different needs in the field. Maybe a car needs a set of dollies and a wheel lift because it doesn't want to roll. Maybe, the costumer preferes their Rover to be towed on the flat bed. In this section we cover what equipment needs to be on those different wreckers so that they can do the tricks that make them unique and give the customers exactly what they want in their hour of need!

Lesson 1 Getting To Know Different Wreckers

In this lesson, we will provide a brief description of the different styles of wrecker, because out in the field it takes different equipment to achieve the common goal of everyone on the scene!



Thank you for taking the time to read the Wrecker 101 Blog. I would like to take a moment to recognize a friend and mentor to me, Mr. Dave Lambert, who reminded us all that we should always learn from our fellow operators and at no time was it ever acceptable to be satisfied with ones general knowledge of the towing industry.

It is my goal to eventually publish all of the information refined by this blog into a video form, maybe even one day as one long movie/instructional video that will be a comprehensive and elaborate presentation to orient new and even seasoned veterans regarding general towing practices. We currently have no concrete curriculum as of May 2018 and there is looming talks of required certification that will eventually be a requirement of all of us by the state to be a law abiding/licensed operator in the towing community.

The time is nigh, they will require at least some sort of demonstration that we at least half way know what we are doing on the side of the highway. I know we can do it, if we all work together! I look forward to working with all of you.

Editor W101
Pat "Ponytail" Campbell

Lesson 3 Being Dispatched

In this chaotic world of information technology, it is important to learn how to navigate through the available data and use it to suit you ...